5rr Terms and Conditions — Your Rights and Responsibilities

Welcome to 5rr. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 5rr ("the Platform", "we", "us"). By registering an account on 5rr, accessing any part of the platform, or placing any wager, you confirm that you have read, understood, and agreed to these Terms in full.

5rr is an online gaming platform operated for players in Bangladesh. The platform offers a range of games including fishing games, table games, and wheel games, all accessible via browser or the 5rr mobile app. All transactions on 5rr are conducted in Bangladeshi Taka (BDT) through supported mobile payment methods.

These Terms apply to all players regardless of how they access 5rr — whether through a desktop browser, mobile browser, or the 5rr app. If you do not agree to these Terms, you must not register or use the 5rr platform.

To register and play on 5rr, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing 5rr from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of 5rr.
• You must not have been previously excluded or banned from the 5rr platform.
• You must be registering as an individual, not on behalf of a company or third party.

5rr reserves the right to request age verification documents at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposited funds will be returned to the original payment source after verification.

Each player is permitted to hold one account only on 5rr. Creating multiple accounts — whether under the same name, the same device, or the same payment method — is a breach of these Terms and will result in all associated accounts being closed and balances forfeited.

When registering, you must provide accurate and complete information. This includes your real name, a valid contact number, and a payment method registered in your name. 5rr may request supporting documents to verify your identity at any point, including at the time of a withdrawal request.

• Your account credentials are personal and must not be shared with anyone.
• You are responsible for all activity that occurs under your account.
• If you believe your account has been accessed without your permission, contact support immediately.
• 5rr will never ask for your password via email, chat, or any other channel.

Account registration on 5rr is free. There are no fees for creating or maintaining an account. 5rr does not charge inactivity fees, but accounts with no activity for an extended period may be flagged for review.

5rr accepts deposits in Bangladeshi Taka (BDT) via the following mobile payment methods: bKash, Nagad, and Rocket. Deposits made through these channels are credited to your 5rr account balance instantly upon confirmation from the payment provider.

The following conditions apply to all deposits on 5rr:

• The payment account used for deposits must be registered in your own name. Third-party deposits are not permitted.
• 5rr does not apply any fee on top of your deposit. The amount you send is the amount credited to your balance.
• Minimum and maximum deposit limits may apply and are displayed at the time of transaction.
• If a deposit does not credit within the expected timeframe, contact support with your transaction reference number.

Deposits made to 5rr are intended for gaming purposes only. Attempting to use the 5rr platform as a payment processing service or for money transfers unrelated to gaming is strictly prohibited and will result in account suspension.

Withdrawals from your 5rr balance are processed to your registered bKash, Nagad, or Rocket account. The payment method used for withdrawal must match the method used for your most recent deposit, unless otherwise approved by the 5rr support team.

• Withdrawal requests are processed promptly. Processing times may vary depending on the payment provider but are typically completed within a short window.
• 5rr does not charge a withdrawal fee. The amount you request is the amount sent to your mobile wallet.
• Minimum withdrawal amounts apply and are displayed within your account settings.
• 5rr reserves the right to request identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals will only be sent to accounts registered in the player's own name.

5rr may offer bonuses, promotions, and special offers to registered players from time to time. Each promotion will have its own specific terms, including wagering requirements, eligible games, and expiry dates. These specific terms will be clearly communicated at the time the offer is made.

• Bonus funds are separate from your real-money balance and are subject to wagering requirements before they can be withdrawn.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• 5rr reserves the right to withdraw a bonus offer if it suspects the offer is being abused or exploited.
• Creating multiple accounts to claim the same bonus is a breach of these Terms and will result in account closure.

5rr is not obligated to offer bonuses to any player. Promotional offers are at the sole discretion of the platform and may be changed or withdrawn at any time without prior notice.

All games available on 5rr — including Shade Dragon Fishing, Mermaid Fishing, Ocean Phoenix, Captain's Bounty, Money Wheel, God Fish Slicing, and Table games — operate using a certified Random Number Generator (RNG). This ensures that all outcomes are genuinely random and cannot be predicted or manipulated by any party, including 5rr itself.

The following rules apply to all gameplay on 5rr:

• Game outcomes confirmed by the system are final and cannot be reversed except in the case of a verified technical error.
• If a game round is interrupted due to a technical issue, 5rr will resolve the round based on the game state at the time of interruption. In cases where resolution is not possible, the wager will be returned to the player's balance.
• Players must not attempt to exploit bugs, glitches, or unintended game behaviour for financial gain. Any winnings obtained through exploitation will be voided.
• Automated play using bots, scripts, or any software that interacts with the platform without direct human input is strictly prohibited.

The following activities are strictly prohibited on 5rr. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud: Using stolen, fraudulent, or unauthorised payment methods to deposit funds.
• Money laundering: Using 5rr to process funds derived from illegal activity.
• Collusion: Coordinating with other players to gain an unfair advantage in any game.
• Chargebacks: Initiating a chargeback or payment dispute for a legitimate transaction on 5rr.
• Multiple accounts: Registering more than one account to circumvent limits, claim multiple bonuses, or evade a suspension.
• Automated play: Using bots, scripts, or third-party software to interact with the platform.
• Abuse of support: Threatening, harassing, or abusing members of the 5rr support team.

5rr monitors platform activity continuously. Accounts flagged for prohibited activity will be reviewed, and action will be taken without prior warning where the evidence is clear.

5rr reserves the right to suspend or close any player account at its discretion. Reasons for suspension or closure include, but are not limited to:

• Breach of any section of these Terms and Conditions.
• Failure to complete identity verification when requested.
• Suspected fraudulent activity or money laundering.
• A player's own request for self-exclusion under the responsible gaming policy.
• Inactivity combined with an unresolved compliance issue.

When an account is suspended pending investigation, the player's balance is held and not accessible until the investigation is complete. If the investigation concludes that no breach occurred, the balance will be released and the account reinstated. If a breach is confirmed, the balance may be partially or fully forfeited depending on the nature of the breach.

Players who wish to close their own account voluntarily may do so by contacting support at [email protected]. Any remaining balance at the time of voluntary closure will be returned to the player's registered payment method after standard verification.

5rr is committed to providing a safe and responsible gaming environment. The platform includes a range of tools designed to help players stay in control of their gaming activity:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account.
• Session reminders: Receive notifications after a set period of continuous play.
• Self-exclusion: Temporarily or permanently exclude yourself from the platform.
• Reality checks: View a summary of your gaming activity at any time from your account dashboard.

These tools are accessible from your account settings at any time. 5rr encourages all players to use them proactively. If you feel that your gaming is becoming a problem, please use the self-exclusion tool or contact support for assistance. For more information, visit the Responsible Gaming page.

5rr collects and processes personal data in accordance with its Privacy Policy. By registering on 5rr, you consent to the collection and use of your data as described in that policy.

Key points regarding your data on 5rr:

• Your personal data is used to operate your account, process transactions, and comply with legal obligations.
• 5rr does not sell your personal data to third parties.
• Payment data is processed securely through the relevant mobile payment providers and is not stored in full by 5rr.
• You have the right to request a copy of the data 5rr holds about you by contacting support.
• You have the right to request deletion of your data, subject to legal retention requirements.

5rr provides the platform on an "as available" basis. While the team works to maintain continuous uptime and a reliable experience, 5rr does not guarantee uninterrupted access to the platform at all times.

• 5rr is not liable for losses arising from platform downtime, technical errors, or interruptions outside its reasonable control.
• 5rr is not liable for losses arising from a player's failure to secure their account credentials.
• In the event of a verified technical error that affects a game outcome, 5rr's liability is limited to returning the affected wager to the player's balance.
• 5rr is not responsible for any tax obligations that may arise from winnings in the player's jurisdiction.

Nothing in these Terms limits 5rr's liability for fraud, gross negligence, or any liability that cannot be excluded by applicable law.

5rr may update these Terms and Conditions from time to time to reflect changes in the platform, applicable law, or operational requirements. When material changes are made, registered players will be notified via the contact information on their account before the changes take effect.

The date of the most recent update is displayed at the top of this page. Continued use of the 5rr platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the platform and contact support to close your account.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, the 5rr support team is available to help.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on any page of the 5rr platform.
• FAQ: Visit the FAQ page for answers to common questions about accounts, payments, and games.

The 5rr support team responds to all emails and aims to resolve queries on first contact. For urgent account issues, live chat is the fastest channel.