5rr Privacy Policy — Your Data, Your Rights

This Privacy Policy explains how 5rr ("the Platform", "we", "us") collects, uses, stores, and protects the personal data of players who register and use the 5rr platform at 5rr.live. It applies to all players regardless of whether they access 5rr via desktop browser, mobile browser, or the 5rr app.

5rr is committed to handling your personal data responsibly. We collect only what is necessary, use it only for the purposes described in this policy, and protect it using appropriate technical and organisational measures. We do not sell your data, and we do not share it with third parties except where necessary to operate the platform or comply with legal obligations.

By registering on 5rr and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, contact the 5rr support team at [email protected] before you register.

5rr collects personal data in the following categories. The table below summarises what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

5rr uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 5rr player account, including login authentication and account settings.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, and Rocket in BDT.
• Customer support: Responding to your queries, resolving disputes, and providing assistance via live chat and email.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing usage data to improve the 5rr platform, fix bugs, and develop new features.
• Legal compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Communications: Sending account-related notifications, transaction confirmations, and — where you have opted in — promotional offers.

5rr processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the 5rr service you have registered for, including account management and payment processing.
• Legal obligation: Certain data processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: 5rr has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests do not override your rights.
• Consent: Where we rely on consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

All financial transactions on 5rr are processed in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, the transaction is processed directly through the relevant mobile payment provider's secure infrastructure.

5rr records the mobile wallet number associated with your transactions for the purpose of processing payments and maintaining your transaction history. We do not store your full mobile wallet PIN, password, or any authentication credentials used with those payment providers.

Payment data is retained for as long as required to maintain accurate transaction records and comply with financial record-keeping obligations. See Section 8 for full details on data retention periods.

5rr uses cookies and similar technologies to operate the platform and improve your experience. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players use the 5rr platform — which pages are visited most, where players encounter issues, and how sessions flow. This data is aggregated and anonymised where possible.
• Preference cookies: Store your platform preferences, such as language settings and display options, so you do not need to reset them on each visit.

5rr does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing activity on 5rr is not shared with external advertising networks.

5rr does not sell your personal data. We share data only in the following limited circumstances:

• Payment providers: Transaction data is shared with bKash, Nagad, and Rocket as necessary to process your deposits and withdrawals.
• Identity verification services: Where identity verification is required, data may be shared with a third-party verification provider. This is done securely and only to the extent necessary.
• IT and platform service providers: 5rr uses third-party providers for hosting, security monitoring, and platform infrastructure. These providers process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: 5rr will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of the 5rr platform, player data may be transferred to the acquiring entity. Players will be notified of any such transfer before it occurs.

All third parties who receive data from 5rr are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is specified in their agreement with 5rr.

5rr retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account, plus a period after account closure as required for legal and compliance purposes.
• Transaction data: Financial records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the end of the business relationship.
• Support communications: Retained for up to two years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Typically retained for up to twelve months, after which it is aggregated or deleted.

When data is no longer required, 5rr deletes or anonymises it securely. If you request deletion of your data, we will action that request subject to any legal retention obligations that prevent immediate deletion.

5rr implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Restricted access to personal data — only staff who need access to perform their role can access player data.
• Regular security reviews and vulnerability assessments of the 5rr platform.
• Secure storage of account credentials — passwords are hashed and are not stored in plain text.
• Monitoring for suspicious activity and automated alerts for potential security incidents.

While 5rr takes data security seriously and applies industry-standard protections, no system is completely immune to security risks. In the event of a data breach that affects your personal data, 5rr will notify affected players promptly and take immediate steps to contain and remediate the incident.

As a 5rr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected].

5rr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a player is found to be under 18, their account will be closed immediately, all data will be deleted in accordance with our retention policy, and any deposited funds will be returned to the original payment source after verification.

If you believe a minor has registered on 5rr, please report it immediately to [email protected]. 5rr takes underage access seriously and will act on all reports promptly.

5rr may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. The date of the most recent update is displayed at the top of this page.

When material changes are made to this policy, registered players will be notified via their registered contact details before the changes take effect. Continued use of the 5rr platform after the effective date of any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 5rr handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on any page of the 5rr platform.
• FAQ: Visit the FAQ page for answers to common questions about accounts and data.

The 5rr support team aims to respond to all data-related requests promptly. For urgent security concerns, live chat is the fastest channel.